Verizon customer data has been the subject of increased law enforcement requests, up 5% compared to 2017.


Verizon today revealed that it received 139 659 orders, subpoenas and emergency requests from law enforcement agencies in the second half of 2022. Although the total number of requests dropped nearly 4% from its first half, warrants and other emergency requests were up over the previous period.

Nearly 5% more law enforcement requests for customer data were received in the second half of 2017 than in 2017 when Verizon received 132,858 requests. Verizon claims it has rejected nearly 3% of subpoenas and over 4% of warrants and orders obtained in the second half of 2022. Verizon says that demands are rejected for legal invalidity for various reasons.

Verizon stated in its biannual transparency report that “if a demand for information is too broad, we won’t produce any information or will seek to narrow the scope of demand and produce only the requested information.” This report includes all law enforcement requests for customer data from Verizon’s wireline and phone, internet, television, telematics, and wireless service divisions. The information does not include data for AOL and Yahoo, both owned by Verizon.

The nation’s largest wireless carrier reported that the FBI sent 500 to 999 national security letters seeking information about 2,500 to 2999 customers in the second half of 2022. Since 2016, the FBI has increased the number of national security demands placed on Verizon. Since 2016, the number of national security demands on Verizon by the FBI has grown from zero to 499. The government also requires companies to delay reporting for six months. Therefore, the most recent data comes from the first half of 2022.

Subpoenas make up the majority of data requests from law enforcement, accounting for almost 46% of all data requests in the second half of 2022. The total and general orders received from law enforcement were 28,098, 24,349 and 24,349, respectively. During the six months, Verizon received 33,001 emergency requests from law enforcement, 14,543 warrants, and 586 wiretap orders.


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